Frequently Asked Questions

You do not need an account with us. However, if you make regular purchases from us, an account enables you to follow your purchase history, download current and previous invoices and save multiple shipping and billing addresses, save your payment card details (which can’t be seen by us), and check the balance of your purchased gift vouchers.

If you are a Christian Science Reading Room, Society or Church, in order to receive the inter Reading Room (IRR) discount of 10%, you’ll need to set up an account with us via https://spirituality4.me/my-account/ or by clicking on the head icon on the top right-hand side of the page. Once you’ve set up an account, please contact us via our contact page and let us know which church you belong to, so that we can assign your account the IRR discount.

The Inter Reading Room discount of 10% is given on all products in our shop. There is no minimum spend. All you need is a qualifying account with us (see question above). Once we’ve assigned your account with the Reading Room discount, and you are logged into your account, when you visit a product page, the discounted price won’t be shown, (rather the RRP will), but you’ll see a tag ‘You will receive a 10% discount on this product as you are a Christian Science Reading Room.’ You’ll see the discounted total price at checkout.

Not to worry, just visit here: https://spirituality4.me/my-account and then click on ‘Lost your password?’ and we’ll send you an email to your registered email address, where you can create a new password. We don’t have access to your password.

To change your account password or email address, please log into your account, and under account information on the left hand side of the page, you’ll see ‘account details’, click here to change your password or email address. You can reach account information by clicking on the button with the head silhouette, which you’ll find next to the shopping cart button. 

We accept American Express, Visa, Maestro and Mastercard through our secure online payment capture system – Stripe. 

If you have an Inter Reading Room account with us, you can also pay via cheque or bank transfer. The payment details appear at the end of your order and are also sent to you via email in the form of a downloadable invoice. These forms of payment require a member of staff to manually accept the payment. Please note that accepting these forms of payment can take up to three working days.

Please visit our shipping costs page here.

There are several types of shipment depending on how heavy your order is, and where you live. Please visit our shipping page for more information.

If your order is made before 2pm UK time Monday to Friday, our warehouse endeavours to send your parcel out the same day. If your order is made after 2pm, your parcel will be sent out the next working day. Please note, for orders received after Fridays at 2pm, your parcel will be posted first thing on Monday, as no parcels are posted at the weekend.

No orders are posted on UK public holidays. Around Christmas and Easter, shipping will be slower too.

If you want to buy a gift voucher for yourself or someone else you can do so by visiting here. You can choose from a variety of amounts. If you have a specific amount that isn’t available, please contact us here.

Please only purchase one voucher at a time.

Your voucher will then be sent to your and your recipient’s email address as a voucher code. This code can be used on the website in the shopping cart during checkout. You can use it in full, in part towards a small order, or in full towards a larger order. 

You can check the amount left on the voucher at any time by visiting your account or by contacting us. 

Gift vouchers are valid for five year from purchase date. If your voucher expires with money left on, please contact us.

If your order does not arrive within the stated delivery time (please see our shipping page for information) please contact us via the contact page. If you chose a courier delivery, then please refer to your tracking code sent to you via email, this should tell you where your item is. If you chose a non-tracked, no compensation Royal Mail postal service, your parcel/s can’t, unfortunately, be tracked. You will need to wait 30 days for the item to arrive (from the next working day after your order date). After this date, if your order still has not arrived we can either replace the item/s not delivered or you have the right to cancel your order and receive a refund including postage costs. For more information see Consumer Rights Act 2015 (legislation.gov.uk).

If your item/s arrives damaged please photograph the delivery box and the item/s in detail so that the damage is clearly seen. We need these photos in order to assess the damage and to send to the delivery service (if applicable). 

Please then contact us within 14 days of receiving the order describing the damage and attaching the photos. We will then assess if the item can be repaired, if should be sent back to us, or if a replacement is required. You also have the right to a refund.

On the shipping page, you’ll find which methods of shipping are tracked. We use a warehouse to store and ship out your orders. They will send you an email once your order has been posted and if you have paid for tracked shipping, you will also receive a tracking code.

Please refer to our returns and refunds page (in the footer) or here.

If you have selected 24 hour shipping by courier, your order will be delivered via DPD. DPD has an app for your smart phone, that when downloaded, will give you access to your delivery information, and in the case you are not at home when the order is to be delivered, the possibility to choose a different place to leave your parcel. DPD will keep hold of the parcel for 48 hours (whilst trying a couple more times to deliver) before then sending it back to our warehouse. You can alternatively contact DPD via their customer service on their website to give an alternative address to leave your parcel.